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Mobile Ticketing FAQs

Albion fans can now use Apple Wallet or Google Wallet to store matchday tickets, making access to the Amex even more convenient.

When buying your tickets, select the 'Mobile Ticket' option on the basket page.

The club have produced a useful video guide for using mobile ticketing which we advise all supporters to watch.


Frequently Asked Questions


The introduction of digital tickets in the 2021/22 season has been a huge success, and in fact Albion fans were more satisfied with club's provision of mobile tickets than fans of any other club in last season's Premier League Fan Engagement Survey.

Still not sure? We can offer an in-person demonstration to show you how easy it is, and help get you set up with your mobile ticket. Just fill in this form, or call us on 01273 668855 (option 1).

The overwhelming majority of smart phones support either the GooglePay or Apple Wallet app, so you should not have any problems downloading and using your ticket.

If you have a smart phone that does not have an NFC chip you will be able to download your ticket/season ticket to your Google/Apple Wallet and select the 'Show Code' option when entering via the turnstiles. You scan the barcode in the turnstile in the same way that you would with a paper or Print@Home ticket. The barcode will regenerate at regular intervals so screenshots of the barcode will not work.

If you have a smart phone with an NFC chip you will be able to store your ticket/season ticket to your Google or Apple Wallet and scan your phone on the top of the turnstile when entering.

To check if your phone has an NFC chip:

Apple: Any iPhone 6 or above has NFC (this includes the first generation iPhone SE) and will work with NFC ticketing. Please make sure your phone has a recent version of iOS for best use.

Android: Most recent higher end Android devices have NFC. Occasionally you will have a logo printed on the phone, or it will appear in your taskbar (when switched on):


Otherwise, the best way to find if your phone has NFC is to find the settings for it on your phone.

For most devices, Google recommends finding the NFC settings by going to Settings on your device and using the search function to find NFC, it can then be toggled on from here. This will work for most recent android devices.

For full information from Google, follow this link and go to "Step 2: Find out if your phone has NFC". If this isn't working, it maybe your device is setup differently. For some of the common steps to find the settings on your phone, please click the make of your phone below.

Samsung           Huawei, Xiaomi, Lenovo           Oppo, Realme           Motorola           LG           Sony



Please note: Manufacturers of android phones make changes to software regularly, so these instructions may not apply. If you find the settings are somewhere else on your devices, please let us know at supporter.services@brightonandhovealbion.com

Your season ticket pass should update automatically to the next available fixture to you. This will only work if you have updates enabled in Google Wallet / Apple Wallet, for information on this, see the Apple/Android sections below. After updates have been enabled, it will update but this can take a while. Even if the wrong game is displayed, as long as you haven't shared, upgraded or moved you season ticket for the fixture, the pass will still work.

If it's displaying a fixture beyond the next home game, please check if you have shared, upgraded or moved your season ticket seat for that game.

Apple: For iPhones, go to your Apple Wallet and onto the season pass. In the corner, there will be a circle with three dots, click this and on the next page make sure "Automatic Updates" is enabled, then pull down on the page to refresh/update the pass:


Android: In Google Wallet, click the 3 lines in the corner, and go to Settings. Towards the bottom enable "Updates about your passes":

This is a guide for Android devices only. If you have an Apple device, this guide is not for you, but please check you have Safari as your default browser.

Make sure Chrome and Google Wallet are installed:
1.) Download Google Wallet by clicking here. If it says Open instead of Install, then it is already installed and no action needs to be taken
2.) Download Google Chrome by clicking here. If it says Open instead of Install, then it is already installed and no action needs to be taken

Go to "Default apps" on your device:
There are two ways to find your "Default apps" settings:
1.) Go to settings on your phone, and if you have a search function, search "default" and select "Default apps", on the next screen select "Default apps" again.
2.) Go to settings on your phone, and click "Apps and notifications" (if not there, we encourge you to search or contact your device manufacturer's support), then on the next screen select "Default apps".


Set the default browser to Chrome, and allow Google Wallet to open links:
There are two settings that need to be correct to allow the passes to load:
1.) Click on "Browser app", and select Chrome and then go back.
2.) Click "Opening links", and on the next page click "Wallet". Click where it says "Open supported links" and make sure you slect "Open in this app"


Now try to download the pass again and it should now work.

This is a guide for how to setup your Android device to resolve this issue. If you have an Apple device, this guide is not for you, but please check you have Safari as your default browser.

Follow this guide if you are getting the following error:


If you are getting this error, please follow the following step on your Android device

Make sure Chrome and Google Wallet are installed:
1.) Download Google Wallet by clicking here. If it says Open instead of Install, then it is already installed and no action needs to be taken
2.) Download Google Chrome by clicking here. If it says Open instead of Install, then it is already installed and no action needs to be taken

Go to "Default apps" on your device:
There are two ways to find your "Default apps" settings:
1.) Go to settings on your phone, and if you have a search function, search "default" and select "Default apps", on the next screen select "Default apps" again.
2.) Go to settings on your phone, and click "Apps and notifications" (if not there, we encourge you to search or contact your device manufacturer's support), then on the next screen select "Default apps".


Set the default browser to Chrome, and allow Google Wallet to open links:
There are two settings that need to be correct to allow the passes to load:
1.) Click on "Browser app", and select Chrome and then go back.
2.) Click "Opening links", and on the next page click "Wallet". Click where it says "Open supported links" and make sure you slect "Open in this app"


Now try to download the pass again and it should now work.

If you have an Android phone please ensure that you have the Google Wallet app installed (opens in new window). The Apple Wallet app is pre-installed on iPhones.

For match tickets, once you have completed your purchase a confirmation email will be sent to the stated email address containing a Google Wallet "Save to phone" button and an Apple "Add to Apple Wallet" button. For season tickets, an email has been sent to all season ticket holders including a download link. If you have not recieved the email, or cannot find it, you can download your ticket by going to:

Then click on the ticket you wish to download and select "Add to Mobile Wallet". Make sure you open these links on the device you want to load the ticket to.

Follow the on-screen instructions on your phone to add your ticket. You can add multiple tickets if someone in your party does not have Apple Wallet or Google Wallet (remember that you will all need to enter the stadium together).

You can check if this process has been successful by going into your Google Wallet or Apple Wallet app and going to Passes or swiping down respectively.

Each ticket can only be sent to a wallet once, so make sure you open the link on the correct device.

Please take a look at our Step-by-Step guides here:

    

Firstly, please don’t forget to charge your phone before you leave for the Amex.

We recommend getting your pass ready just before you get to the turnstiles. The tickets live in the bottom of the Apple Wallet or on the Passes tab of Google Wallet.
If you have an Android device, you may need to turn on 'NFC'. You will be prompted to do this when you open Google Wallet. If your phone does not have NFC please tap the 'Show Code' option.

Phones with NFC: To use your mobile ticket to access the stadium, tap your phone on the contactless reader on the top of the turnstile.
If you have an Apple device, the NFC chip is likely to be on the top of the device. If you have an Android device, the chip is likely to be more central, but could be anywhere on the device, so please make a note of where it reads for future reference.

Phones without NFC: Open the wallet app and the 'pass' for the game. Tap the 'Show Code' option, then place your phone inside the turnstile reader, with the barcode on the screen facing upwards.

If you have a valid Adult ticket the light will turn green and you can enter the stadium. The turnstile may show other colours depending on your price type.
If the light turns red or you are unable to enter, please seek help from the nearest steward, who will be happy to help.

More than one ticket can be loaded to one phone (although each ticket itself can only be loaded once). If your child does not have a smart phone, we would recommend loading their ticket to your phone.

When accessing your tickets on your mobile device, you will be able to swipe left and right between different tickets to find the correct one to scan. When approaching the turnstile please have the child's ticket ready first. Scan that ticket and let them go through the turnstile before scanning and entering on your own ticket.

If you are a Season Ticket Holder and do not have a smart phone (and no one who you are attending with does either) then you can apply for an alternative method of entry at bhafc.club/nosmartphone.

You will need to provide a copy of photo ID (eg a Driver's Licence or Passport) and a recent photograph of your face.

For match home tickets simply select the Print-at-Home option when making your purchase. There is a £2.50 per ticket charge for this option. The tickets must then must be printed by you before arriving at the stadium, failure to do so may result in you being refused entry.

There is no facility to print tickets at the stadium at this time. The club will no longer be issuing tickets on club ticket stock – tickets will only be available as print at home, or by loading tickets to your Google Wallet/Apple wallet.

Mobile tickets will be the primary method of entry from now on.

NFC is not required for mobile tickets.

All Apple iPhones 6 or later (including first generation iPhone SE) have NFC. If you have an earlier iPhone you can still download the pass to your phone, you will be able to enter using the barcode option (tap the three dots in the top-right corner of your pass and tap 'details').

If you have an Android smart phone which does not have an NFC chip you will still be able to use Mobile Tickets, you will need to use the 'Show code' option when scanning your ticket on entry. Please note the barcode will regenerate at regular intervals so screenshots of the barcode cannot be used for entry.

No, you only need to download your season pass once per season. After each game the pass will dynamically change to display the next game. Please do not delete the pass from your wallet.

If you load your mobile ticket to your Apple device first, you will then also have access to your mobile ticket on your Apple Watch.

To get it ready, double-click the side button. You can then hold your Apple Watch within a few centimeters of the reader, with the display facing the reader.
For Android devices please refer to your phone/watch settings to see if it is possible to access your mobile ticket on your watch.

Whilst the Supporter Services team will try to help wherever possible, if you require specific technical advice reagarding your mobile phone or the wallet app we strongly advise contacting your device supplier's support team, or Apple Wallet/Google Wallet support, to resolve error messages and other issues that relate to your device. Here are some useful links:

Please note that the club is not responsible for the content of any external sites you may visit from the above links.

Please go to the App Store and download Apple Wallet from there. If you had already downloaded a ticket, your ticket is likely re-appear so long as iCloud backup was previously turned on. If it doesn't re-appear, please contact supporter services by email on supporter.services@brightonandhovealbion.com for assistance.

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