Disabled Supporters' Booking Guide
Our online booking site enables all disabled supporters to purchase tickets for themselves and their personal assistants. We've given a brief outline of the process below.
If you have any feedback about the online booking process or this help guide please email firstname.lastname@example.org.
Before you book
If you have never registered with Brighton & Hove Albion as a disabled supporter, you will need to do this first in order for us to set up privileges on your account. Please call 01273 668855 (option 1), use our webchat facility, or email email@example.com for details on the process.
Registered supporters must login before selecting seats. In some cases, the appropriate prices won't appear until login has taken place. To login:
- Click on "Sign In" in the top right hand corner of the page
- Enter your email address and password
- If you have forgotten your password use the "Forgotten Password?" link (see below)
- If you have a previous ticketing account (prior to 29th August 2019) and have not yet linked this with your MyAlbion digital account, please follow this guide to linking accounts.
- Once logged in you may be asked for your marketing preferences, please give your preferences and proceed
- You should now see your name in the top right hand corner
- To proceed with booking, clicking "Tickets" at the top of the site will take you back to the ticketing home page
Finding a fixture
Fixtures are categorised on the ticketing site, but all fixtures, at all venues that we sell tickets for in advance, have an option for disabled supporters to book online.
Most categories can be found as a link on the home page, but if not there is a menu option.
Finding information about a fixture
Access can vary between venues, especially when it comes to away fixtures, we try to provide as much information as we can on events. For fixtures at the American Express Community Stadium, we would recommend visiting the Stadium Access Guide. Otherwise we generally have:
- Basic details such as pricing and on sale dates are listed on each fixture
- More specific details about pricing, travel and access by clicking "More Info"
- For away fixtures, areas held for wheelchair users and ambulant disabled supporters are labeled on the seating plan
- For home fixtures, areas held for wheelchair users have a square symbol on them, areas with more accessible seating have a triangle symbol on them
- The areas labelled for ambulant disabled supporters tend to be easy access, or less likely to need to move during the fixture, however any seats can be bought with a personal assistant
Where specific requirements need to be met, our disablity liaison officer (Millie Crowhurst) can be contacted by emailing firstname.lastname@example.org
Selecting Seats/Price Types
When you have chosen the fixture you wish to attend click buy and this will load the seating plan. The seating plan will usually guide you to recommended areas for disabled supporters. In rare instances where we don't have a seating plan, or the fixture is general admission only, appropriate areas may be listed in a dropdown menu.
- Select the desired area
- Select the appropriate seating. If you hover over the seat it may give you more information about the access to this seat
- You can select the disabled price type at the appropriate age and one personal assistant ticket per disabled supporter (this can also be done in the basket)
- Finally, you can click buy to proceed to the basket
Proceeding in the basket
If you did not select one disabled price type and one personal assistant previously, you can now change the price type of the tickets here. For every Personal Assistant ticket you select you must select an Ambulant Disabled price ticket (eg 'Ambulant Disabled: Adult').
- For most fixtures, tickets are limited to two tickets per account for disabled supporters (to include one for their personal assistant), or one ticket per account for all other supporters. In instances where supporters can buy more than one ticket person account, disabled supporters can have one additional
- On the basket screen, if you have selected more tickets that you are allowed an error message informing you that you need to assign seats to different owners. You may need to review the price type of the tickets, as this can also give this error
When you are happy with your selection of tickets, you can proceed to the delivery method page. For home matches tickets will be delivered as mobile tickets to be downloaded to your phone. For away matches tickets are usually posted.
Proceed to Payment
- For most home or away match tickets you will have the option of adding Booking Protect to your order. Booking protection can offer a refund if you are unable to attend the match due to certain circumstances such as illness or travel issues. Click here for further details.
- On the final screen, you are advised to read the Terms & Conditions of sale before completing your booking. Please be aware that once tickets are paid for they cannot be refunded nor exchanged
- Check the contents of your basket before clicking "Proceed to Checkout"
- Enter your payment card details on the final page (credit and debit card details are secured in accordance with Payment Card Industry Data Security Standard)
- Confirmation will be emailed to you. If you have received mobile tickets endure that you download these to the phone you will be using on matchday. Help with mobile tickets can be found here.